Policies
Privacy Policy
Effective Date: 11th July 2025
NERDIOWL (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.nerdiowl.co.uk], use our services, or make a purchase from our store.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely via third-party providers)
b. Account Information
Login credentials (e.g., username, encrypted password)
Purchase history
Wishlist or saved items
c. Technical Information
IP address
Browser type and version
Device type
Operating system
Referral URL
d. Usage Data
Pages visited
Time spent on pages
Clicks and navigation patterns
e. Cookies and Tracking Technologies
We use cookies and similar technologies to track activity on our site and hold certain information to improve your shopping experience. [Cookie Policy found within our Privacy Policy Page]
2. How We Collect Information
Directly from you (e.g., account creation, checkout forms)
Automatically through your device when you use our website
From third parties (e.g., payment processors, analytics providers)
3. How We Use Your Information
We may use your information to:
Process and fulfil orders
Manage your account
Provide customer support
Improve our website and services
Send order confirmations and updates
Send marketing emails and promotions (if consent is given)
Detect and prevent fraud or abuse
Comply with legal requirements
4. Legal Basis for Processing (EU/UK GDPR)
We rely on the following lawful bases:
Your consent
Fulfilment of a contract
Compliance with legal obligations
Our legitimate interests, such as improving our services and preventing fraud
5. Sharing Your Information
We do not sell your personal information. We may share data with:
Payment processors (e.g. PayPal)
Shipping carriers
Marketing platforms (e.g., Mailchimp, Klaviyo)
Analytics tools (e.g., Google Analytics)
Legal or regulatory authorities when required
6. Data Retention and Security
We retain personal information only as long as necessary for the purposes outlined in this policy. We use appropriate security measures to protect your data, including encryption and secure servers.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Object to certain uses of your data
Request data portability
File a complaint with a data protection authority
To exercise these rights, contact us at info@nerdiowl.co.uk
8. Children’s Privacy
Our website is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we become aware that we have, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this policy, please contact us at:
NERDIOWL
Email: info@nerdiowl.co.uk
Cookie Policy
Effective Date: 11th July 2025
This Cookie Policy explains how NERDIOWL (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website at www.nerdiowl.co.uk (“Site”). By using our Site, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit a website. They help websites function properly and efficiently and may provide information to the website owners.
2. Types of Cookies We Use
We use different types of cookies for various purposes:
a. Essential Cookies
These cookies are necessary for the website to function. They enable core functionality such as security, network management, and accessibility.
b. Performance Cookies
These cookies collect information about how visitors use our Site, such as which pages are visited most often. We use this data to improve the user experience.
c. Functional Cookies
These cookies allow the Site to remember choices you make (such as language preferences or login details) and provide enhanced features.
d. Targeting/Advertising Cookies
These cookies are used to deliver advertisements relevant to you and your interests. They may also be used to track your visits to other websites.
3. Third-Party Cookies
We may allow third-party service providers to place cookies on your device. These cookies are used for analytics and advertising purposes. Examples include:
Google Analytics: Tracks user behavior to help us improve the Site.
Meta Pixel (Facebook): Tracks conversions and helps deliver targeted ads.
Email marketing platforms (e.g., Mailchimp): Track opens and link clicks.
4. Cookie Consent and Management
When you first visit our Site, you will be prompted to accept or manage your cookie preferences. You can:
Accept all cookies
Customize your preferences
Decline non-essential cookies
You can also manage or delete cookies at any time via your browser settings. For instructions, refer to the help section of your browser.
5. Changes to This Cookie Policy
We may update this Cookie Policy occasionally to reflect changes in technology or legal requirements. The “Effective Date” at the top of this page indicates when this policy was last revised.
6. Contact Us
If you have any questions about our use of cookies, please contact:
NERDIOWL
Email: info@nerdiowl.co.uk
Returns and Refund Policy
Effective Date: 11th July 2025
At NERDIOWL, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Eligibility
You may request a return or exchange if:
The item was purchased directly from [www.nerdiowl.co.uk]
You contact us within 14 days of receiving your order
The item is unused, in its original packaging, and in re-sellable condition
You provide proof of purchase (e.g., order number or receipt)
2. Items That Cannot Be Returned
The following items are non-returnable:
Gift cards
Downloadable software or digital products
Personalized or customized items
Clearance or final sale items
Trading Card Booster Packs
Single Trading Cards
Opened beauty, food, or hygiene products (for safety reasons)
3. How to Initiate a Return
To start a return, please contact our customer service team at [info@nerdiowl.co.uk] with the following:
Your order number
The item(s) you wish to return
The reason for the return
We will provide return instructions and a return shipping address. Do not send items back without contacting us first.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or undelivered returns.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
A refund will be issued to your original method of payment
Processing time: 5–10 business days
Please note: shipping charges (if any) are non-refundable.
6. Exchanges
If you received a defective or incorrect item and want to exchange it, please contact us at [info@nerdiowl.co.uk]. We’ll cover the cost of the replacement and shipping.
7. Late or Missing Refunds
If you haven’t received a refund after the processing window:
Check your bank or payment provider.
Contact your credit card company (it may take time before your refund is officially posted).
Still no refund? Contact us at [info@nerdiowl.co.uk].
8. Contact Us
If you have any questions about your return, refund, or exchange, please contact:
NERDIOWL
Email: info@nerdiowl.co.uk